When you contact us or use our services, you trust us with your personal data. We collect, process, and store this data about you to help us deliver the best possible service. This Privacy Policy will set out what data we collect and what we will actually do with it. We also provide you with some information about your privacy rights and how the law protects you.

It is important that you read this Privacy Policy together with any other privacy notices we may provide when we are collecting or processing data about you (including our Recruitment Privacy Policy) so that you understand our privacy practices in relation to your data.

In this Privacy Policy 'Our', 'Us', or 'We' means Habitat Hotel & Spa, unless we notify you otherwise, we are the controller of your personal data.

A controller is a individual or organisation who alone or jointly determines the purposes for which, and in which manner, any personal data is, or likely to be, processed.

Access, Correction, and Processing

You may request details of the personal data that we hold about you and how we process it (known as a Data Subject Request). You may also have the right in accordance with applicable data protection law to have your personal data rectified or removed, to restrict our processing of your data. This can be done by emailing data.controller@habitathotelandspa.co.uk.

Amendments

We may change this Privacy Policy from time to time. We will notify you if we make a significant change to this Privacy Policy, by contacting you through the contact details you have provided to us and by publishing an updated version on our website.

Artificial Intelligence (AI)

We may use artificial intelligence and machine learning technologies, including those provided by third parties in our hotel operations and for the provision of our services. We will only use AI technologies when legally permitted to do so, and where we can consider it beneficial, expedient, and necessary for our hotel operations and for the provision of our services.

CCTV

Habitat Hotel & Spa uses CCTV (visual only) in all public areas within our hotel for the safety of our employees and guests.

Collection And Use Of Personal Data

We may collect, process, and store personal data for the following purposes:

• Administration and internal record keeping.
• Advertising and marketing, including sending you promotional material about Habitat Hotel & Spa's events, products and services that may be of interest to you.
• Communicate and contact you.
• Compliance with Government and regulatory bodies.
• Enrol at Leisure Club.
• Make a hotel, restaurant, or spa reservation.
• To enable you to access and use our website.

Complaints

If you wish to make a complaint, please email data.controller@habitathotelandspa.co.uk and provide full details of your complaint. We will promptly investigate your complaint and respond to you, in writing, setting the outcome of our investigation and the steps we will take to deal with your complaint. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issue. We would; however, appreciate the opportunity to deal with your complaint before you approach the ICO.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. 

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including the purposes of satisfying any accounting, administrative, legal, regulatory, reporting, or tax requirements. We may retain your personal data for a longer period in the event of a complaint or if we believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention of your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm due to disclosure or unauthorised use.

How We Collect Personal Data?

We collect personal data in a variety of ways, including:

• Directly: We collect personal data which you provide directly to us, when you complete online forms, email us,  make a reservation, subscribe to marketing, or telephone us.
• Social Media: We collect personal data when you 'Follow' and 'Like' our social media pages on Facebook, Instagram, and YouTube.
• Third Parties: We collect personal data from third parties such as tour operators and travel agents. 

Legal Basis For Processing

We collect and process personal data about you only where we have the legal basis for doing so under applicable laws. The legal basis depend on the services you use and how you use them. This means we collect and process your data where?

• It is necessary for the performance of a contract to which you are a party.
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for the provision of Habitat Hotel & Spa's development, research, and services, to market and promote our products and services.
• You give us consent to do so for a specific purpose.
• We need to process your data to comply with a legal obligation.

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing of your data that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use; however, this may mean you will no longer be able to use our services.

Links To Other Websites

Our website may contain links to other websites. We do not have any control over those websites and we are not responsible for the privacy or protection of any personal data which you provide whilst visiting or using those websites. Those websites are not governed by this Privacy Policy.

Unsubscribe

Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide our products and services to you. We will advise you if this is the case at the time you withdraw your consent.

To unsubscribe from our email database or opt out of other communications, please email us at data.controller@habitathotelandspa.co.uk stating your request.

What Personal Data Do We Collect?

Personal data is information that relates to an identified or identifiable individual.

We may collect, disclose, process, and store different types of personal data about you which we have listed below.

• Contact Data: Company or Home Address, Email Address, and Telephone Number(s).
• Financial Data: Bank Account Number and Sort Code, and Credit or Debit Card Number (through our third party processor, Stripe).
• Identity Data: Title, First Name, Middle Name, Surname, Date of Birth, Gender, Nationality, and Photographic Identification (Driving Licence and/or Passport).
• Marketing Data: Company or Home Address, Email Address, and Telephone Number(s).
• Profile Data: Username and Password.
• Social Media: First Name and Surname.

We may also obtain technical data including browser information, browsing information, IP (Internet Protocol) address, network information, operating system, statistics on page views, and your login data.

Last Update: Friday, 01 August 2025