Terms & Conditions
We understand the small print is the last thing anyone wants to read, but we believe it's really important to be clear in the information we give you. We are Habitat Hotel & Spa, and our Terms & Conditions sets out what we can expect from each other when you book a stay with Habitat Hotel & Spa.
Behaviour
Only you can use our accommodation. You must not let anyone else stay here. You are responsible for any damage to our hotel and its contents.
We can refuse to accept you in to Habitat Hotel & Spa or continue dealing with you if we believe your behaviour (by any form of communication or in person) is abusive or disruptive, towards our employees or guests. You will not be entitled to a refund.
Abusive or disruptive includes annoying employees or other guests, damaging property, disturbing other guests, endangering employees or other guests, illegal activities, upsetting employees or other guests.
Booking Your Stay
When you book a stay you are accepting our Terms & Conditions on behalf of everyone travelling with you. We will only deal with you, and you must be an adult when you book. Anyone aged 15 and under must be accompanied by an adult.
When we say 'you' and 'your' we mean you, as the lead name, or you and everyone travelling with you. Our Terms & Conditions are made under the laws of England and Wales. You submit to the exclusive jurisdiction of those courts.
You must ensure all information you give us is correct. We will use the personal data you give us inline with our Privacy Policy. You must pass on any information we give you to everyone travelling. If you are have reduced mobility or you are not self reliant, you must tell us before you book your stay.
When you book your stay we will tell you the price of your stay and whether you need to pay immediately.
- Advance Rates (ADV): Advance Rates require full payment at the time of booking your stay with either a credit or debit card. Once you have booked, Advance Rates are non-amendable and non-refundable.
- Flex Rates (FLX): Flex Rates require no advance payment and are payable on arrival to Habitat Hotel & Spa; however, a credit or debit card is required to 'guarantee' your stay. Once you have booked, Flex Rates are fully amendable and can be cancelled until 13:00 on the day of arrival. If you cancel after 13:00, you will be charged for the first night of your stay.
When you book your stay, we will send you a booking confirmation immediately. If you notice any errors, you must tell us immediately.
Advance Rates
'Advance Rates' are payable in advance and we accept the following payment methods:
- Business Account
- Credit / Debit Card (American Express, MasterCard, or Visa).
Flex Rates
'Flex Rates' are payable on arrival and we accept the following payment methods:
- Business Account.
- Cash (Photographic ID Required - Driving Licence or Passport).
- Credit / Debit Card (American Express, MasterCard, or Visa).
- Gift Voucher.
- Third Party Authorisation*.
*Third Party Authorisation must be arranged in advance of your arrival.
If We Change Your Stay
We aim to give you what we promise, but sometimes things can change. We can make changes at any time, but we will let you know before you arrive if there is time. If we tell you about a 'Major Change' after you book, you can accept the new changes or you can cancel your stay and receive a full refund (Advance Rates). No compensation will be offered.
If You Cancel Your Stay
If you need to cancel your stay, you must tell us as soon as possible. If you have booked an 'Advance Rate', no refund will be provided. If you have booked a 'Flex Rate', we will cancel your stay without charge, but this must be done before 13:00 on the day of arrival.
If you have booked through a tour operator or travel agent, you will need to tell them that you wish to cancel your stay.
If You Change Your Stay
If you need to change your stay, you must tell us as soon as possible. If you have booked an 'Advance Rate', no amendments can be made. If you have booked a 'Flex Rate', amendments can be made, but this must be done before 13:00 on the day of arrival.
If you have booked through a tour operator or travel agent, you will need to tell them that you wish to change your stay.
No Smoking
Smoking, including e-cigarettes or vapes, is not permitted inside Habitat Hotel & Spa at any time, whether in public areas or in your room. Habitat Hotel & Spa has clearly marked designated smoking areas. Habitat Hotel & Spa reserves the right to charge your credit or debit card £250, in respect of additional specialist cleaning, if we find or suspect smoking has taken place in your room.
Parking
Parking at Habitat Hotel & Spa is free for guests; however, you must provide you vehicle registration at the time of check in. Habitat Hotel & Spa are unable to accept any liability for any vehicle and any property left in vehicles that are parked onsite.
Press
Habitat Hotel & Spa has a strict no press policy. Guests will be held accountable if they disclose or identify any other guest who are staying at Habitat Hotel & Spa in any personal blogs, press, or social media including Facebook, Instagram, Snap Chat, Tik Tok, or X. Guests must not disclose or identify a private event occurring at Habitat Hotel & Spa.
Restaurant
To reserve a table in our restaurant for evening dinner, you are required to provide credit or debit card details to confirm the reservation. If you have already reserved a table in our restaurant for evening dinner and are no longer wishing to visit, please let us know, no later than 24 hours prior to arrival. If you cancel within 24 hours prior to arrival or don't show, a charge of £50.00 per table will be charged to your credit or debit card.
Spa
To reserve a spa treatment in our spa, you are required to provide credit or debit card details to confirm the reservation. If you have already reserved a spa treatment in our spa and are no longer wishing to visit, please let us know, no later than 24 hours prior to arrival. If you cancel within 24 hours prior to arrival or don't show, a charge of £50.00 per person will be charged to your credit or debit card.